1 The Heywire Service (NOT A LAW FIRM)
By using Heywire, you provide explicit permission for Heywire to represent you on your behalf. However, it is critical that you recognise the following:
Heywire is NOT a law firm. This is not a legal service. Use of Heywire does not create an attorney-client relationship. This service is NOT a replacement for a lawyer, proper legal advice, or the formal justice system.
Heywire AI is designed to assist you in organising, documenting, and automating communication for personal or business disputes, but all decisions and the veracity of all claims remain your sole responsibility.
2 Privacy & Data Handling
Your privacy is paramount. Here is how we handle your data:
- AI Training: We do not train our proprietary AI models on your personal data, campaign content, or evidence.
- Data Deletion: You have the right to request that your data be permanently deleted from our systems. Upon request, we will erase your account and all associated campaign data.
While we use advanced AI to process your claims, we recommend using a pseudonym or placeholder name when first drafting a campaign. You have the full ability to edit and add your specific personal details before sending the final campaign documents.
3 User Conduct & Acceptable Use Policy
You agree to use Heywire AI responsibly. We enforce a zero-tolerance policy against abuse of our platform.
⚠️ Sexually Explicit Content: You must not submit, generate, or send sexually explicit images or content through Heywire. Violation will result in immediate flagging, account suspension, and an automatic report to your local authorities.
Harassment & Fraud Campaigns: You must not use Heywire to create harassment campaigns or fraudulent campaigns. This includes campaigns launched with no evidence, no proof of wrongdoing, or initiated with malicious intent.
We reserve the right to pause, remove, or suspend any campaign, user, or account immediately and without notice for breaches of these terms or any form of abuse of Heywire AI.
4 Investigation Urgency & Wrongdoing
People or businesses targeted wrongfully by a Heywire campaign can email legal@heyjoy.app.
We will pause the user's campaign and investigate the matter immediately and with extreme urgency. Heywire is committed to swift and severe penalties for wrongdoers who attempt to weaponise our platform.
5 Cooperation with Law Enforcement
We value user privacy, but we will cooperate with legal authorities when required by law. As a standard policy, we do not proactively share user information with law enforcement.
However, if we receive a valid legal subpoena or warrant, we will comply. In such events, we will communicate with the affected user first before disclosing any information, provided it is not legally prohibited.
6 Refund Policy
Unless otherwise agreed upon in writing or explicitly stated at the time of purchase, there are no refunds for Heywire AI services.
If you believe you were charged in error, please contact us at legal@heyjoy.app and we will review your case within 5 business days.
7 Limitation of Liability
Heywire AI provides the platform "as is." We do not guarantee the success of any campaign or dispute resolution outcome. We are not liable for any direct or indirect damages resulting from your use of the platform, the content you generate, or the actions you take based on Heywire AI outputs.
By continuing to use Heywire, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety.