A gym membership that won't stop charging after you cancelled, a "free trial" that quietly turned into a recurring charge, a subscription with no visible cancel button, or a support line that never picks up — these are some of the most common complaints consumer protection agencies hear about, and they're some of the most common cases Advocate helps people resolve. Billing traps show up everywhere: gym chains like Planet Fitness and LA Fitness, streaming and app subscriptions, meal kits, ride-share and delivery memberships like Uber One, and fitness apps like Peloton all generate recurring disputes over auto-renewal and cancellation. Upload your billing statement, your original signup terms, and any cancellation attempts — Advocate organizes the details, flags what's missing, and builds your case for you.
Know Your Rights
Subscription and membership billing is one of the most complained-about categories in consumer protection, and the law is increasingly on your side. Here are a few facts worth knowing before you start a case:
- Billing statement evidence: compare your bank or card statements against your actual signup date and any cancellation you submitted.
- Cancellation attempts: flag every call, email, chat, or in-app request you made to cancel — and every time the company failed to honor it.
- Signup terms: understand what the gym, streaming service, or subscription actually promised at the moment you signed up.
- Guided escalation: follow a clear, structured path from a refund request to a chargeback if the company keeps stalling.
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Upload your billing statement Advocate cross-references it against your signup date, trial terms, and any cancellation confirmation automatically.
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Add emails, screenshots, and call logs Cancellation attempts, unresponsive support tickets, and renewal notices are organized on a single timeline.
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Review your case summary Advocate highlights whether the charge qualifies for a refund and what evidence is still missing.
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Send a guided refund request Communicate clearly and confidently, citing the specific billing terms and cancellation record that apply to your account.
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Escalate if needed Follow the next step automatically — including a bank chargeback — if the company doesn't respond in time.
Get your money back, your way.
Build your case yourself in minutes, or let our team do it for you.
Upload your billing statement and let Advocate organize the case, checklist, and demand letter for you.
- Instant Action: "Upload your billing statements or cancellation emails and generate your structured, law-backed case immediately."
- Zero Subscription Risk: "This is a clean, one-time transaction. No hidden monthly auto-renewals, no credit cards kept on rolling files, and no cancellation loops.
- Bank-Grade Security: Your documents, contracts, and data are fully encrypted and protected.
Send us your billing statement, your cancellation attempts, and any messages with support — our team builds your entire refund and chargeback strategy for you. No software, no login.
- Done-for-you case creation
- Ready-to-send refund & chargeback letters
- Direct email concierge line
If you choose DIY, your dashboard, and case summary are generated instantly. If you choose Concierge, our team manually audits your files and delivers your completed playbook and custom-drafted letters straight to your inbox within 24 hours or less.
Requiring an in-person visit or a hard-to-reach phone line to cancel something you signed up for online in seconds is exactly the kind of friction Advocate is built to cut through. We document every attempt you made and use it as leverage in your case, whether it's a gym chain, a streaming app, or a delivery membership.
With our DIY tier, you are interacting directly with our highly advanced, law-backed AI platform to organize your files instantly. With Concierge, a real, dedicated human teammate manually audits your uploaded evidence, reviews the strategic legal logic, and hand-crafts your final letters before hitting send.
Yes. If you choose Concierge, we kick off the dispute for you. Our system dispatches your structured, policy-backed case directly to the company's billing or legal escalation inbox, CC'ing or BCC'ing you so you are kept firmly in the loop. This establishes a formal, timestamped paper trail and starts our automatic escalation clock. While we do not make phone calls (as verbal hotlines leave no legal record — and are often the exact dead end that got you here), sending your dispute through a formalized case management platform like Heywire commands immediate attention. Subscription and membership companies realize they aren't dealing with a casual complaint they can quietly ignore — they are dealing with an organized, evidence-backed file, and that's why cases through Heywire tend to move faster than a support ticket ever would.
Get your money back with confidence.
Upload your billing statement and let Advocate organize your refund case in minutes, not weeks.
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